JEFFERSON CITY — The Missouri Public Service Commission’s Cold Weather Rule,
designed to help customers with heat-related utility bills, begins on Nov. 1 and will remain in effect through March 31, 2022.
The Cold Weather Rule has been a part of the Commission’s rules and regulations since 1977. It applies to natural gas and electric utilities under PSC jurisdiction that provide heat-related service. Municipally operated systems, cooperatives and those that provide propane delivered by truck are not under PSC jurisdiction.
The Cold Weather Rule:
A customer may register with the utility if:
A customer, registered with the utility company as elderly or disabled, will receive additional notifications prior to a proposed discontinuance of service during the Cold Weather Rule period. They may also be eligible for additional minimum payment arrangements.
If a customer is faced with a heat-related utility bill that cannot be paid in full, it is important to:
For more information, visit www.psc.mo.gov or call the Commission’s Consumer Services hotline at 1-800-392-4211.
Consumers can also receive Cold Weather Rule information from their local natural gas or electric company or the local community action agency. In addition, there may be additional programs available to consumers seeking assistance in paying their heating bills.
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